Sleek
Customer Success – Singapore Clients
USRemotePosted Today$95,000 – $140,000
Full TimeSeniorRemoteUS
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Job Description
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing – growing
Key Highlights
- Achieve renewal rate targets on a monthly basis, along with CSAT targets
- Conduct detailed investigations into the customer’s end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution. Ensure a high level of customer satisfaction that supports trust, retention, and a seamless renewal.
- Achieve cash collection targets on a monthly basis through renewal, upsell and upgrades.
- Have a good understanding of own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets
- Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes, share best practices with team and also be proactive in nature
Qualifications
Required Qualifications
- Experience working with SMEs, startups, fast paced setups in Singapore market
- Exposure to different culture because Sleek clients are from all over the world
- Ability to resolve issues by collaborating internally and externally
- Familiar with Tableau, Zendesk, Husbpot
- Experience handling complex customers and trouble shooting/escalations
- Proactive to take up new projects to completion
About the Company
Sleek
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$95,000 – $140,000
Location
US
Work Mode
Remote
Posted
Today
Country
US