Senior Product Manager, Customer Insights

Key Highlights

• The canonical usage data layer: This is the foundation that powers Company Insights today and needs to be deliberately built and enriched so other surfaces such as engagement, growth, AI, can consume it tomorrow.
• The customer-facing surface: This is how the data is presented in-product, whether it’s on an insights page, a dashboard, scheduled and ad hoc reporting, audit logs, or APIs that can be consumed by Admins, end users, execs, and Mural teams.
• The AI-native expansion: How Mural incorporates natural language queries, agentic workflows, and proactive analytics to evolve and extend the insights surface.
• Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience
• Define the usage data layer in partnership with Engineering and Data including the metrics that anchor renewal and expansion narratives