SOCi
Associate Customer Success Manager SMB (On-site)
EU, ES
•
Full TimeRemotePosted Today$45,000 – $85,000
Full TimeMidRemote
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Job Description
Who We Are:SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI and suite of Genius Agents, SOCi provides a first-of-its-kind, AI-powered
Key Highlights
- Managing a high-volume portfolio of SMB customers
- Executing the defined customer engagement model, including cadence-based outreach, success planning, and customer communications
- Owning the customer relationship and acting as the primary point of contact for all customerneeds and escalations.
- Driving product activation and early adoption.
- Monitoring customer health signals and identifying potential churn risks.
Qualifications
Preferred Qualifications
- Experience working with SMB customers in a SaaS environment.
- Familiarity with CRM systems and customer health tools.
- Exposure to retention or renewal processes.
- Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent).
Skills & Technologies
Agile
About the Company
SOCi
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
$45,000 – $85,000
Location
EU, ES • Full Time
Work Mode
Remote
Posted
Today