Ericsson
Director Customer Operations
CanadaRemotePosted TodayCA$144,000 – CA$189,000
Full TimeExecutiveRemoteCA
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
Join our Team Location: Canada – Toronto. At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position. About this opportunity: We are
Key Highlights
- Own end‑to‑end customer delivery performance across CSS engagements, ensuring delivery commitments, SLAs, and contractual outcomes are met.
- Drive operational rigor across delivery governance, escalation management, risk mitigation, and customer satisfaction.
- Act as the senior operational interface for key customer engagements, working in close partnership with account leadership.
- Lead customer steering meetings for reporting progress on critical programs and tracking key issues, escalations etc.
- Establish and lead operating rhythms, governance forums, and performance reviews across CSS delivery units.
Qualifications
Required Qualifications
- Director‑level experience leading customer operations, service delivery, or large‑scale programs within software, core and cloud services.
- Proven track record of managing complex customer environments, financial performance, and cross‑functional stakeholders.
- Strong experience with operational governance, KPI‑driven execution, and performance management.
- Financial acumen with experience managing delivery cost, margin, and forecasting.
- Experience operating in matrixed, global organizations.
- Executive‑level communication and stakeholder management skills.
Skills & Technologies
CSS
About the Company
Ericsson
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Executive
Salary Range
CA$144,000 – CA$189,000
Location
Canada
Work Mode
Remote
Posted
Today
Country
CA