Feedzai
Strategic Account Manager – Customer Success
CARemotePosted Today
Full TimeSeniorRemoteCA
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Job Description
At Feedzai, we’re building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses ar
Key Highlights
- Own the strategic relationship for dedicated accounts, serving as the primary point of contact for key client stakeholders;
- Partner with Strategic Account Leads to align executive stakeholders and resolve complex issues for high-revenue clients;
- Build and nurture long-lasting relationships with client stakeholders to ensure alignment on roadmap, risk, and value realization;
- Develop and maintain joint success plans to proactively address evolving client needs;
- Help monitor stakeholder needs and expectations, ensuring timely communication and information flow;
Qualifications
Required Qualifications
- Bachelor’s degree in Technology, Business, or a related field;
- 5–7 years of experience in customer-facing roles (e.g., consulting, customer success, account management) that include issue resolution, relationship management, and stakeholder management;
- Strong understanding of the fraud prevention space (preferably for Banks or Acquirers);
- Experience owning relationships with enterprise accounts, ideally in the financial services sector, with a proven ability to support senior leads on large strategic accounts;
- Ability to analyze data and provide actionable insights;
- Results-driven with a focus on customer satisfaction and a customer-centric mindset;
- Exceptional communication, presentation, and interpersonal skills;
- Ability to convey technical concepts to both technical and non-technical audiences;
- Strong organizational skills – can prioritize tasks, multi-task, and demonstrate adaptability;
- Project Management skills, alongside a collaborative mindset to work effectively autonomously and across teams;
- Verbal and written fluency in English;
About the Company
Feedzai
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
CA
Work Mode
Remote
Posted
Today
Country
CA