Instructure
Senior Customer Success Manager, K12
USRemotePosted Today$30,000 – $35,000
Full TimeSeniorRemoteUS
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Job Description
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal devel
Key Highlights
- Own territory and account plans for your book of K12 customers, anticipating risk early and driving internal alignment to keep outcomes on track.
- Lead complex, multi-stakeholder account motions, balancing competing priorities and influencing alignment across Sales, Renewals, Product, and Support.
- Build executive-ready narratives for QBRs and EBRs, align stakeholders, anticipate objections, and secure commitments that move accounts forward.
- Develop multi-threaded relationships that earn trusted-advisor status, and expand executive access within your accounts.
- Convert customer value into advocacy through references, case studies, and EBR stories, while managing political risk within the account.
Qualifications
Required Qualifications
- A bachelor’s degree, or four or more years of account management experience.
- A proven track record of understanding customer goals and partnering with customers to achieve them.
- Experience managing renewal retention, pipeline generation, and non-recurring revenue against a quota.
- Exceptional written and verbal communication skills, including experience presenting to executives.
- Experience leading complex, multi-stakeholder relationships and navigating organizational change.
- The ability to set clear expectations and manage issues through to completion.
- The ability to multitask and reprioritize as circumstances change.
- A customer-facing background in the software industry.
- Experience with CRM and customer success platforms such as Gainsight, Salesforce, or Gong is a plus.
- A strong team mentality and a track record of mentoring or coaching peers.
- Strong problem-solving skills and a bias toward finding solutions.
Skills & Technologies
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About the Company
Instructure
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$30,000 – $35,000
Location
US
Work Mode
Remote
Posted
Today
Country
US