Zenius IT Services Pvt Ltd
L1 AWS Support+ Ticketing tool+ Incident, Patch, Log management
Hyderabad, ChennaiPosted Today₹200,000 – ₹600,000
Full TimeMidIN
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Job Description
🔑 Core ResponsibilitiesTroubleshoot Windows OS & Microsoft 365 (Outlook, Teams, OneDrive)Manage user accounts & access (Active Directory)Handle L1 support issues (hardware, software, network basics)T
Key Highlights
- Troubleshoot Windows OS & Microsoft 365 (Outlook, Teams, OneDrive)
- Manage user accounts & access (Active Directory)
- Handle L1 support issues (hardware, software, network basics)
- Track incidents in ServiceNow/Jira and meet SLAs
- Support user onboarding/offboarding
Qualifications
Required Qualifications
- 2–3 years IT Support / Helpdesk experience
- Strong in Windows 10/11 & Office 365
- Basic AWS exposure (mandatory)
- Knowledge of Active Directory & networking (DNS, VPN, Wi-Fi)
- Experience with ticketing tools (ServiceNow/Jira)
- Basic Linux/Unix knowledge
- Good communication & problem-solving skills
Skills & Technologies
Amazon Web Services (AWS)Incident managementLog analysisPatch ManagementServiceNowOffice 365Troubleshooting
About the Company
Zenius IT Services Pvt Ltd
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
₹200,000 – ₹600,000
Location
Hyderabad, Chennai
Posted
Today
Country
IN