Mechanical Orchard

Head of Product Support

Remote (Worldwide)RemotePosted Today

Full TimeExecutiveRemote

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Job Description

Mechanical Orchard is reinventing how the world’s most critical software gets modernized. We’re an applied AI company focused on one of the hardest problems in enterprise technology: rewriting complex

Key Highlights

7+ years in Support, Technical Support, Developer Support, or Customer Experience roles, 3+ years leading teams
Experience building or scaling support functions in modern tech environments (SaaS, cloud, AI, developer tooling)
Strong technical fluency (APIs, debugging, cloud platforms, logs/metrics, dev workflows)
Proven ability to operate cross-functionally and influence product direction
Experience with modern support tooling and AI-enabled workflows

Qualifications

Required Qualifications

7+ years in Support, Technical Support, Developer Support, or Customer Experience roles, 3+ years leading teams
Experience building or scaling support functions in modern tech environments (SaaS, cloud, AI, developer tooling)
Strong technical fluency (APIs, debugging, cloud platforms, logs/metrics, dev workflows)
Proven ability to operate cross-functionally and influence product direction
Experience with modern support tooling and AI-enabled workflows
Experience supporting developer-facing or highly technical products
Experience designing scalable self-serve support models
Background in support operations, quality management, or process engineering
Comfort building systems from scratch in ambiguous, high-growth environments

About the Company

Mechanical Orchard

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Job Details

Employment Type

Full Time

Experience Level

Executive

Location

Remote (Worldwide)

Work Mode

Remote

Posted

Today