Autodesk
Senior Customer Success Manager
APAC
,
AURemotePosted Today$100,000 – $150,000
Full TimeSeniorRemote
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Job Description
Job Requisition ID #26WD98771Position OverviewThe Autodesk Senior Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an
Key Highlights
- Conduct collaborative success planning engagements to understand customers’ strategic business initiatives and build out a customer success plan
- Mobilize a cross-functional team to execute success plans, make progress against customer’s strategic business initiatives, and drive adoption of Autodesk products
- Develop and deliver business reviews for diverse stakeholders, adeptly communicating the progress and tracking value against the success plan
- Proactively identify and mitigate risks to customer sentiment and value delivery, developing contingency plans and escalate critical issues with clear recommendations
- Builds and maintains deep customer relationships
Qualifications
Required Qualifications
- 5+ years in customer facing roles working with large complex customers
- Ability to operate in a dynamic environment, which means multitasking as priorities evolve
- Collaborates and coordinates across multiple stakeholders
- Program or Project Management skills
- Customer Empathy & Customer Mindset
- Strong communication skills and can articulate complex ideas across diverse audiences
- Ability to influence across teams
- Industry (architecture, engineering, and/or construction) experience
- Curiosity to continually learn
- Background in customer facing roles including account management, customer support, project management, customer success, or sales
- Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
- Proactive and takes accountability within their book of business
- Ability to adapt to change
- Build rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environment
- Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in
About the Company
Autodesk
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$100,000 – $150,000
Location
APAC , AU
Work Mode
Remote
Posted
Today