Records Retrieval Specialist – South Carolina

Required Qualifications

• Reside within Sumter, SC or surrounding areas; specifically, Orangeburg, Bamberg, Hampton, Allendale, Colleton, Calhoun, OR Beaufort.
• MUST be able to travel and occasionally stay overnight up to 60% of the time at peak season, as needed.
• Must have reliable car transportation.
• 1 or more years of customer service experience.
• 1 or more years with medical records.
• Use Microsoft Teams and Outlook daily to coordinate meetings, manage calendars, and communicate with supervisor and peers.
• Experience handling a high volume of tasks and follow up and maintaining a high standard of professional conduct.
• Experience articulating information to internal peers and external partners.
• Knowledge or experience in a health care environment/managed care (provider office, billing, coding, release of information, etc.)
• This role is part of Humana’s driver safety program and therefore requires an individual to have a valid state driver’s license and are expected to maintain personal vehicle liability insurance. Individuals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.
• Associate’s degree or higher in a related field.
• Knowledge or experience in health care environment/managed care.
• Knowledge of ICD-9/10 codes.
• Knowledge of medical terminology.
• Experience and comfort with EMR systems.