VIP Travel Consultant, Media & Entertainment

Required Qualifications

• Expertly use BCD Travel tools and systems to fulfil client requests accurately and efficiently.
• Manage travel requests via telephone, mobile phone, email, text messaging, WhatsApp, and other client-preferred communication channels, always delivering exceptional VIP service.
• Search, create, modify, and confirm complex domestic and international travel reservations.
• Act as the primary point of contact for executive-level, VVIP and Media & Entertainment travellers, providing proactive travel consultation and support.
• Demonstrate a strong understanding of client travel policies and provide compliant, solution-focused recommendations.
• Fulfil all travel requests in accordance with DOT, TSA, passport, visa, and immigration requirements.
• Apply expert knowledge of airline, hotel, rail, chauffeur and car rental supplier rules and fare regulations.
• Manage schedule changes, disruptions, ticket exchanges, reissues, refunds, and complex itinerary amendments.
• Proactively monitor and track traveller movements and flights, identifying delays, cancellations, schedule changes, and operational disruptions before they impact the traveller.
• Provide immediate assistance and alternative travel solutions during irregular operations to ensure seamless travel experiences.
• Support a 24-hour, 365-day-a-year operation, ensuring continuous service and flight monitoring for VIP and high-profile travellers across multiple time zones.
• Maintain and develop current knowledge of industry developments, airline policies, travel regulations, and supplier updates.
• Upon joining the team, provide coverage for existing VVIP accounts during periods of annual leave, absence, or increased workload, ensuring continuity of service and maintaining the highest standards of client support.
• Being available to work at the London office when required.