Information Systems Planning, Global IT Division, Tokyo

Required Qualifications

• Experience in designing and standardizing SaaS operations Experience converting repeated inquiries or incidents into standardized flows, rules, and operations rather than one-off fixes. Experience designing or improving cross-departmental SaaS usage rules and processes.
• Experience converting repeated inquiries or incidents into standardized flows, rules, and operations rather than one-off fixes.
• Experience designing or improving cross-departmental SaaS usage rules and processes.
• Experience in organizing and triaging requests (requirements analysis / prioritization / proposing alternatives) Experience organizing requests from stakeholders with conflicting interests, clarifying discussion points and decision criteria, and leading consensus-building. Experience balancing business requirements with security and compliance requirements through structured coordination.
• Experience organizing requests from stakeholders with conflicting interests, clarifying discussion points and decision criteria, and leading consensus-building.
• Experience balancing business requirements with security and compliance requirements through structured coordination.
• Strong documentation skills Experience documenting operational rules, runbooks, FAQs, and decision criteria so that other members can operate at the same quality level. Experience maintaining and updating documentation using tools such as Notion.
• Experience documenting operational rules, runbooks, FAQs, and decision criteria so that other members can operate at the same quality level.
• Experience maintaining and updating documentation using tools such as Notion.
• Continuous improvement mindset Experience continuously running a cycle of current-state analysis, issue identification, stakeholder alignment, and reflection into operations. Experience proposing and implementing process improvements based on data and facts.
• Experience continuously running a cycle of current-state analysis, issue identification, stakeholder alignment, and reflection into operations.
• Experience proposing and implementing process improvements based on data and facts.
• Experience using generative AI tools (such as Gemini, Claude, Cursor, Notion AI) Experience using generative AI in daily work for tasks such as information organization, drafting documents, or simple scripting. (Preferred) Experience designing or contributing to organizational policies and guidelines for generative AI usage.
• Experience using generative AI in daily work for tasks such as information organization, drafting documents, or simple scripting.
• (Preferred) Experience designing or contributing to organizational policies and guidelines for generative AI usage.
• Business-level Japanese (fluent, capable of handling communication with clients and stakeholders in Japanese). You will be required to read and draft policies, guidelines, and other documentation, as well as conduct meetings and negotiations, all in Japanese. Strong written and verbal skills are essential to drive consensus-building within the organization.
• TOEIC score of 700 or above, or equivalent level of English proficiency in reading, writing, and conversation. You will have opportunities to communicate with overseas offices and vendors, and to read and understand English documentation in your daily work.