TeamSnap
Customer Support Specialist
USARemotePosted Today
Full TimeRemoteUS
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Job Description
About Us At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth spo
Key Highlights
- Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.
- Take full ownership of customer issues – digging in, resolving challenges, and knowing when to escalate to the right touchpoint.
- Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.
- Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.
- Consistently hit performance goals around productivity, customer satisfaction, and reliability.
Qualifications
Preferred Qualifications
- Experience in SaaS or tech start-up environments.
- A background as an admin, parent, coach, or participant in recreational sports.
- Ability to work 8:30am-5pm PST.
Skills & Technologies
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About the Company
TeamSnap
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Job Details
Employment Type
Full Time
Location
USA
Work Mode
Remote
Posted
Today
Country
US