Acquia, Inc.
Key Account Manager
JPRemotePosted Today$105,000 – $160,000
Full TimeSeniorRemoteJP
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) ena
Key Highlights
- Strategic Account Growth: Proactively identify, negotiate, and close expansion opportunities (upsells and cross-sells) within your existing book of business to exceed growth targets.
- Relationship Management: Build and maintain deep-rooted relationships with key stakeholders, business users, and procurement teams to ensure long-term partnership health.
- Retention & Renewals: Partner closely with dedicated Renewal Managers to ensure a seamless renewal experience. You will provide the strategic context and account health insights necessary to mitigate churn risk and facilitate timely contract executions across your territory.
- Customer Advocacy: Act as the “voice of the customer” within Acquia, collaborating across Sales, Technical Support, and Finance to resolve issues and optimize the customer journey.
- Strategic Planning: Create and execute data-driven territory plans designed to maximize both account retention and lifetime value (LTV).
Qualifications
Required Qualifications
- Experience: Minimum of 5 years in an Account Management or Success role, specifically selling/managing complex cloud or SaaS solutions for large enterprises.
- Expansion Track Record: A proven history of owning and exceeding a sales quota, with a specific focus on growing revenue within existing accounts.
- Leadership & Collaboration: Exceptional communication skills and the ability to lead cross-functional teams to deliver on customer needs.
- Self-Starter Mentality: Ability to drive account strategy proactively with minimal oversight, thriving in a fast-paced, high-autonomy environment.
- Analytical Rigor: Highly detail-oriented with the ability to prioritize tasks, manage multiple systems, and navigate complex procurement cycles.
- Tech Stack: Proficiency in Salesforce.com and Google Workspace (Google Docs, Sheets, Slides, and Drive) is required.
About the Company
Acquia, Inc.
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$105,000 – $160,000
Location
JP
Work Mode
Remote
Posted
Today
Country
JP