Director of Customer Success Operations

Key Highlights

• Hire, coach, and manage a team of a CS Ops Manager, a CS Ops Specialist, and Renewals Specialists – setting clear goals and holding the team accountable to them
• Structure team capacity and coverage to match renewal volume and customer segmentation
• Build a real growth path for your team, from onboarding through career development
• Design, implement, and continuously refine scalable playbooks that support the entire post-sale customer journey
• Own the end-to-end renewal process – timely, accurate, and built to minimize churn