Coinbase

Coinbase

Concierge Specialist IV-1

Remote (Worldwide)RemotePosted Today$96,305 – $113,300
Full TimeSeniorRemote

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Job Description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way

Key Highlights

  • Own and deepen relationships with a portfolio of Coinbase’s highest-value customers, serving as their primary point of contact and trusted advisor across all products and services.
  • Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes.
  • Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs.
  • Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase.
  • Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team.

Qualifications

Required Qualifications

  • 4+ years of experience in customer success, account management, or high-touch client advisory roles within financial services, fintech, or crypto, including familiarity with derivatives products.
  • Demonstrated ability to independently manage a portfolio of high-value client relationships, with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end.
  • Proficient with CRM and support tooling such as Salesforce and Zendesk, plus Google Suite.
  • Able and willing to support on-call coverage and manage escalations outside normal working hours, including weekends.
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

About the Company

Coinbase

Coinbase

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Job Details

Employment Type

Full Time

Experience Level

Senior

Salary Range

$96,305 – $113,300

Location

Remote (Worldwide)

Work Mode

Remote

Posted

Today