TripleTen
Customer Onboarding Team Lead
PortugalRemotePosted 14 days ago
Full TimeSeniorRemotePT
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Job Description
DescriptionAt TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at
Key Highlights
- Own and improve onboarding KPIs (student activation, engagement, retention, refund reduction, and time-to-activation).
- Lead and manage 3 onboarding teams (35 people total), ensuring strong performance, accountability, and alignment with business goals.
- Analyze onboarding funnel performance, identify friction points, and implement data-driven initiatives to improve student outcomes and reduce churn.
- Manage hiring, onboarding, performance reviews, and team development while building a high-performance, student-focused culture.
- Design and optimize onboarding journeys, engagement strategies, and proactive re-engagement programs for at-risk students.
Qualifications
Required Qualifications
- 5+ years of experience in onboarding, customer success, retention or operations, including leadership experience managing large teams.
- Proven track record of improving KPIs such as activation, engagement, retention, churn reduction, and customer satisfaction.
- Strong people management skills with experience leading, coaching, and scaling high-performing teams (30+ people preferred).
- Data-driven mindset with the ability to analyze funnels, identify trends, and make operational decisions based on performance metrics.
- Experience building and optimizing onboarding processes, workflows, reporting systems, and scalable operational frameworks.
- Strong cross-functional collaboration skills with experience working closely with Product, Sales, Retention, Finance, and other stakeholders.
- Excellent communication, problem-solving, and stakeholder management skills, with the ability to manage escalations and drive continuous improvement initiatives.
About the Company
TripleTen
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Portugal
Work Mode
Remote
Posted
14 days ago
Country
PT