Juniper Square
Senior Customer Support Specialist – UK
USRemotePosted Today$55,000 – $90,000
Full TimeSeniorRemoteUS
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Job Description
About Juniper SquarePrivate markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Ope
Key Highlights
- Deliver outstanding technical assistance to our customers via phone, email, Zoom and chat while taking ownership of timely solutions
- Develop expert-level knowledge of our Juniper Square platform and the private markets industry in order to share best practices and guide customers to success
- Use B2B customer-facing skills by developing strong relationships with customers and act as their trusted advisor
- Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement complex solutions for our customers
- As needed, guide customers throughout their onboarding journey and hold client meetings to review their needs for success
Qualifications
Required Qualifications
- Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)
- 4-6 + years of professional experience in a relevant setting
- Excellent written and verbal communication skills
- Demonstrate assertiveness and perseverance when resolving customer requests
- Team-first attitude, high level of empathy, and passion for helping others
- Strong troubleshooting, problem solving, and analytical ability
- Excellent time management and organizational skills
- Strong technical aptitude and a desire to learn and develop new skills
- Ability and openness to work U.K. business hours for business and customer needs, but flexible to join periodic later meetings (several times a month)
- Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)
- 4-6 + years of professional experience in a relevant setting
- Excellent written and verbal communication skills
- Demonstrate assertiveness and perseverance when resolving customer requests
- Team-first attitude, high level of empathy, and passion for helping others
- Strong troubleshooting, problem solving, and analytical ability
- Excellent time management and organizational skills
- Strong technical aptitude and a desire to learn and develop new skills
- Ability and openness to work U.K. business hours for business and customer needs, but flexible to join periodic later meetings (several times a month)
About the Company
Juniper Square
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$55,000 – $90,000
Location
US
Work Mode
Remote
Posted
Today
Country
US