Technical Support Specialist

Required Qualifications

• Passionate about exploring innovative technologies, including AI tools — and expanding your skill set.
• Ambitious and committed to delivering top-quality solutions for customers and Spirii.
• Ownership-driven, with a strong sense of responsibility for your work and a bias toward improving the process, not just closing the ticket.
• Excellent communicator, able to interact with all levels of the organization and external partners.
• Collaborative and supportive, fostering a positive and inclusive team environment.
• Strong understanding of APIs and experience using Postman (or equivalent tools) for endpoint inspection and testing.
• Proficient in SQL for querying and validating data across multiple databases (MariaDB, PostgreSQL, or similar).
• General familiarity with web applications, microservices, and RESTful architectures.
• Comfortable working with logs, monitoring tools, and error tracking systems (e.g., Datadog, Sentry, CloudWatch).
• Analytical mindset and strong troubleshooting skills; able to isolate problems quickly and propose next steps.
• Excellent communication skills to collaborate effectively with both Customer Support (non-technical) and Engineering (technical) teams.
• Strong attention to detail, process discipline, and documentation habits.
• Experience in SaaS or platform-based environments.
• Familiarity with ticketing systems (Zendesk, Jira, Linear, etc.).
• Basic knowledge of Linux command line and cloud environments (AWS, GCP, or Azure).
• Understanding of software development life cycle and CI/CD pipelines.
• Hands-on experience using AI assistants (e.g., Claude, Copilot, or similar) to accelerate debugging, query writing, documentation, or ticket handling is advantageous.
• Experience with observability practices, runbook automation, or building lightweight scripts to automate repetitive operational tasks is an advantage.