Karbon
Customer Success Manager – Mid Market
USRemotePosted Today$75,000 – $85,000
Full TimeSeniorRemoteUS
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Job Description
About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professi
Key Highlights
- Create and own a quarterly success strategy for your customer portfolio. The function of this will be to identify churn risks whilst looking for opportunities to maximize revenue with healthy accounts.
- Build strong relationships with your customers, use empathy to understand their challenges in order to become an expert at driving value with Karbon.
- Manage upcoming customer renewals
- Stay up to date with our Product Roadmap and promote, demo and relay information about upcoming features to customers
- Monitor customer health and usage metrics to work proactively
Qualifications
Required Qualifications
- Physically based in the US/Canada and confident working autonomously in a remote role, whilst be willing to travel occasionally to our customers offices to carry out site visits and attend events (approximately 5-10% of your time)
- Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success
- (Preferable) A subject matter expert in the accountancy software market
- A strategic thinker who can play-to-win and you are comfortable carrying a target
- Great relationship building skills
- Excellent communication & presentation skills
- Tenacious – always looking for a better way to serve your customers, such as providing useful information or sharing best practice
- Curious – You want to know how the best accounting firms operate and love to share this insight far and wide in a consultative way
- Effective project management skills, including ability to manage resources on a cross-functional team
About the Company
Karbon
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$75,000 – $85,000
Location
US
Work Mode
Remote
Posted
Today
Country
US