Mural
Manager, Customer Success, EMEA & APAC
UKRemotePosted 1 month ago$120,000 – $180,000
Full TimeSeniorRemoteUK
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Job Description
ABOUT THE TEAM We are a high-impact Customer Success organization focused on helping customers across EMEA and APAC realize measurable value from Mural. Our Customer Success Managers support customers
Key Highlights
- Lead, coach, and develop a team of 8 CSMs across EMEA and APAC.
- Set clear expectations for customer portfolio discipline, customer engagement quality, adoption planning, risk management, and internal collaboration.
- Provide regular coaching through 1:1s, account reviews, call reviews, customer strategy sessions, and performance feedback.
- Help CSMs strengthen core skills including stakeholder mapping, value realization, success planning, adoption strategy, risk communication, and commercial partnership with Sales.
- Drive consistent execution of the regional CS operating cadence, including account reviews, risk reviews, customer health inspection, renewal readiness inputs, and expansion signal tracking.
Qualifications
Required Qualifications
- 5+ years in Customer Success, Account Management, or a related customer-facing SaaS role, with 1+ years of people leadership, team lead, mentoring, or coaching experience.
- Strong understanding of Customer Success Fundamentals including adoption, value realization, customer health, risk mitigation, stakeholder engagement, and success planning in a B2B SaaS environment (ideally within collaboration, productivity, work management, or horizontal platform software)
- Demonstrated ability to coach CSMs, set clear expectations, give actionable feedback, and build a culture of accountability and continuous improvement.
- Comfortable using data, systems, and operating cadences to improve visibility, prioritization, and execution across a team.
- Experience partnering and working closely with Sales, Account Management, or Revenue teams to support retention, expansion identification, account planning, and customer value alignment.
- Clear, structured communicator who can operate across cultures, time zones, and cross-functional teams.
- Exceptional communication skills with comfort engaging executive audiences and driving strategic conversations.
- Experience working with customers or teams across EMEA and/or APAC is a plus.
- Based in the Netherlands or Spain, with willingness to travel occasionally for team, customer, or company meetings.
About the Company
Mural
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$120,000 – $180,000
Location
UK
Work Mode
Remote
Posted
1 month ago
Country
UK