Turnitin, LLC

Turnitin, LLC

Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)

PortugalRemotePosted 28 days ago$77,700 – $129,500
Full TimeMidRemotePT

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Job Description

Company DescriptionWhen you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutio

Key Highlights

  • Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
  • Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
  • Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.
  • Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies.
  • Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal.

Qualifications

Required Qualifications

  • 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech.
  • Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets.
  • Strong ability to build and maintain executive-level relationships.
  • Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity.
  • Excellent communication, presentation, and storytelling skills—able to articulate value and outcomes clearly to diverse audiences.
  • Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy.
  • Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, etc.).
  • A collaborative teammate with a growth mindset, resilience, and a passion for education.

Skills & Technologies

Go

About the Company

Turnitin, LLC

Turnitin, LLC

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Job Details

Employment Type

Full Time

Experience Level

Mid

Salary Range

$77,700 – $129,500

Location

Portugal

Work Mode

Remote

Posted

28 days ago

Country

PT