Chime
Senior Manager
JapanRemotePosted 8 days ago$170,000 – $235,000
Full TimeSeniorRemoteJP
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Job Description
About the roleWe’re hiring for a Senior Manager, Global Workforce Management to help scale and optimize workforce planning across our global Customer Operations organization. Delivering exceptional me
Key Highlights
- Lead forecasting, capacity planning, scheduling, and workforce optimization activities across a large-scale global customer operations organization supporting more than 4,000 agents.
- Develop staffing plans that align member demand, service level objectives, employee experience, and financial goals.
- Partner with Operations, Finance, Vendor Management, and Analytics teams to ensure workforce strategies support business priorities and long-term growth.
- Monitor workforce performance, identify emerging risks and opportunities, and recommend staffing adjustments that improve operational outcomes.
- Establish and enhance processes that improve forecast accuracy, staffing efficiency, schedule effectiveness, and workforce performance.
About the Company
Chime
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$170,000 – $235,000
Location
Japan
Work Mode
Remote
Posted
8 days ago
Country
JP