Alight Solutions
Defined Contribution Customer Solutions Specialist – Virtual
GB
,
PT
+1RemotePosted Today$50,000 – $60,000
Full TimeMidRemote
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
Our StoryAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Al
Key Highlights
- Handling inbound calls and providing financial education.
- Answering complex questions, investment and payment options available to plan participants.
- Offering guidance on appropriate tools and services.
- Providing information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules.
- Working independently to troubleshoot and research issues, and develop solutions.
Qualifications
Required Qualifications
- Ability to acquire FINRA Series 6 within 6 months of hire.
- Demonstrate Defined Contribution or Qualified Plan experience. Experience in customer Service, and/or financial services.
- Possess analytical skills for problem solving and ability to troubleshoot basic technical problems.
- Be detail oriented with a high degree of accuracy and personal accountability.
- Able to work in high pressure environment with seasonality high volume.
- Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information
- Demonstrate sustained confidence and resilience during difficult interactions
- Possess ability to ask relevant probing questions to better assess customer needs. Also, use data to persuade and influence customers to objectively guide them.
- Demonstrate active listening to customers to understand both articulated and unarticulated needs.
About the Company
Alight Solutions
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
$50,000 – $60,000
Location
GB , PT +1
Work Mode
Remote
Posted
Today