Exact Sourcing Ltd
Customer Support Specialist
Remote (Worldwide)RemotePosted 1 month ago
Full TimeRemote
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Job Description
Our client a fast-growing company providing a Saas solution for Accounting Teams. They are looking for a Customer Support Specialist with an accounting background to help the users of their software.
Key Highlights
- Respond to customer inquiries via chat, email, and ticketing systems
- Troubleshoot and escalate product issues
- Create and update help articles and tutorials
- Analyse user behaviour and support Customer Success using Gainsight
- Collect feedback to help improve the product and user experience
Qualifications
Required Qualifications
- 2+ years in customer support, customer success, or educational content
- Strong communication, problem-solving, and organizational skills
- Experience with Microsoft 365/SharePoint
- Accounting background or experience with accounting software/workpapers
- Bonus: SaaS experience, content performance tracking, or UX knowledge
About the Company
Exact Sourcing Ltd
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Job Details
Employment Type
Full Time
Location
Remote (Worldwide)
Work Mode
Remote
Posted
1 month ago