Technical Account Manager

Required Qualifications

• 5+ years of customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity
• Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
• Ability to execute quickly and provide quick and effective resolutions; proficient at seeing things from different angles (pros and cons, weaknesses and strengths)
• Ability to facilitate customer collaboration and influence teams across the organisation to achieve desired customer outcomes
• Resourceful problem solver who proactively suggests improvements and challenges the status quo
• Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules
• Experience and/or enthusiasm learning & discussing APIs
• Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side
• Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision