Senior Product Manager, Agentic Foundations

Required Qualifications

• 6+ years of product management experience, including 3+ years owning platform, API, or infrastructure products serving multiple internal or external surfaces.
• Proven track record shipping API-first platforms or orchestration layers, data labeling systems, or human-in-the-loop AI harnesses that other teams built on, with measurable outcomes in adoption, developer velocity, and reliability.
• Hands-on experience with LLM-powered products, agentic systems, or AI/ML platforms, including data modeling for AI consumption (e.g., LLM-readable knowledge, structured tool definitions, context contracts).
• Demonstrated ability to define product vision and strategy independently, build conviction with leadership, and drive a multi-year roadmap anchored by quantified goals and clear KPIs.
• Strong cross-functional influence across engineering, operations, vendor management, legal, and finance, aligning multiple stakeholder groups to a single roadmap.
• Comfort with data and experimentation, including proficiency with SQL or equivalent, A/B testing, and instrumentation to size opportunities, validate hypotheses, and measure impact.
• Experience building for operational users (BPO and in-house specialists), including workflows, policies, and guardrails.
• Familiarity with PII, privacy, and compliance considerations for customer support data.
• Exceptional storytelling and communication skills for executive and cross-functional alignment.
• Background working in large-scale marketplaces, support platforms, or customer service tooling.