Matching Operations Coordinator

Required Qualifications

• Bachelor’s degree is required.
• 2-3+ years of experience in coordination, operations support, or customer support roles.
• Excellent written and oral communication and stakeholder management skills. Good communication is at the core of everything we do. You must be able to maintain clear, timely, and smooth communication with talent and internal stakeholders, ensuring alignment and preventing communication gaps or misunderstandings.
• Excellent organizational skills and strong attention to detail. You are highly organized, know how to work efficiently, and prioritize execution.
• You should be a self-starter who thrives on accountability and managing your own workflow, tasks, and assigned accounts.
• Ability to work independently at a high professional level. You are expected to take ownership of your responsibilities, manage your workload effectively, exercise sound judgment, and maintain a high standard of professionalism with limited supervision.
• You need to be able to follow processes expertly. When faced with limited data, you need to be able to make decisions that follow given guidelines.
• Adaptability. Our processes and priorities may evolve rapidly. You need to be able to learn and adapt to change quickly.
• Willingness to collaborate, share knowledge, and learn from teammates.
• Proficiency in Google Sheets and Google Docs for data processing and presentation.
• Data analysis and data-driven decision making. Experience analyzing operational data, identifying trends, and translating data into actionable insights is a plus.
• Continuous Improvement. You proactively identify opportunities to improve processes, increase efficiency, and use data and feedback to inform better ways of working.
• Project management experience or technical background is advantageous.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.