Umbrel

Umbrel

Customer Support (technical)

Remote (Worldwide)RemotePosted 4 days ago
Full TimeRemote

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Job Description

In this role, you will:Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)Create how-tos, guides, wikis, knowledge base, etc for recurring questions

Key Highlights

  • Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
  • Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
  • Collaborate with engineers on our team to debug through challenging technical issues
  • Have great written communication skills
  • Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)

Skills & Technologies

Linux

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Job Details

Employment Type

Full Time

Location

Remote (Worldwide)

Work Mode

Remote

Posted

4 days ago