LexisNexis
Customer Success Manager Large Law Accounts (Legal Tech)
BR
•
Full TimeRemotePosted Today$71,600 – $119,400
Full TimeSeniorRemote
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Job Description
Do you have a JD?Are you passionate about helping legal professionals transform the way they work through technology and AI?Do you thrive in strategic customer-facing roles where you can drive measura
Key Highlights
- Manage a portfolio of large law firm accounts, driving adoption, customer value, retention, and usage growth
- Build trusted advisor relationships with key stakeholders and develop tailored success plans aligned to firm priorities
- Guide firms in embedding drafting, research, analytics, and AI-powered workflow solutions into daily legal work
- Partner cross-functionally with Sales, Product, Marketing, and Enablement on planning, reviews, renewals, and growth
- Use customer health, engagement, and usage insights to identify opportunities, address risks, and improve outcomes
Qualifications
Required Qualifications
- Experience working with law firms, legal professionals, or legal technology environments
- Background in customer success, account management, consulting, enterprise software, or solution adoption roles
- Understanding of large law firm workflows, stakeholder dynamics, and legal technology trends including AI
- Ability to build strong relationships and lead strategic, value-focused customer conversations
- Experience supporting change management and driving adoption across complex environments
- Ability to use customer data, usage insights, and feedback to inform account strategies and improve retention
- Familiarity with CRM, analytics, and customer success tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
- Experience working with AI-powered tools or technologies
About the Company
LexisNexis
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$71,600 – $119,400
Location
BR • Full Time
Work Mode
Remote
Posted
Today