Nash
Customer Success Engineer, UK
UKRemotePosted 4 days ago
Full TimeMidRemoteUK
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Job Description
About the RoleWe’re hiring a Customer Success Engineer to support and expand some of our most strategic enterprise customers. This role is deeply technical and hands-on — you will serve as the enginee
Key Highlights
- Serve as the technical owner for enterprise customer accounts — accountable for integration success, system performance, and technical adoption.
- Work closely with customer engineers and product teams to design, implement, and scale solutions on Nash’s platform.
- Become a platform expert capable of diagnosing issues, advising on best practices, and guiding architectural decisions.
- Troubleshoot API issues, workflow failures, data mismatches, and other system-level challenges across customer and Nash environments.
- Analyze operational and technical KPIs to identify root causes, improve performance, and reduce defects.
Qualifications
Required Qualifications
- 5+ years in a technical customer-facing role such as Solutions Engineer, Customer Success Engineer, Forward Deployed Engineer/PM, TAM, or similar.
- Hands-on experience with APIs, integrations, logs, and data flows; strong debugging instincts.
- Proven success supporting enterprise customers through complex technical deployments.
- Ability to translate technical details into actionable guidance for both engineering and non-technical stakeholders.
- Strong analytical and problem-solving skills with comfort navigating ambiguous systems.
- Demonstrated capability to quickly master a complex platform and use that knowledge to guide customer outcomes.
- Excellent communication skills with confidence interfacing at multiple levels of customer organizations.
- 5+ years in a technical customer-facing role such as Solutions Engineer, Customer Success Engineer, Forward Deployed Engineer/PM, TAM, or similar.
- Hands-on experience with APIs, integrations, logs, and data flows; strong debugging instincts.
- Proven success supporting enterprise customers through complex technical deployments.
- Ability to translate technical details into actionable guidance for both engineering and non-technical stakeholders.
- Strong analytical and problem-solving skills with comfort navigating ambiguous systems.
- Demonstrated capability to quickly master a complex platform and use that knowledge to guide customer outcomes.
- Excellent communication skills with confidence interfacing at multiple levels of customer organizations.
About the Company
Nash
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Job Details
Employment Type
Full Time
Experience Level
Mid
Location
UK
Work Mode
Remote
Posted
4 days ago
Country
UK