Customer Success Readiness Manager

Required Qualifications

• 8+ years of experience in customer success, readiness, enablement, operations, program management, consulting, or a related function.
• Experience managing, coaching, or developing individuals or teams.
• Strong understanding of customer success, field readiness, enablement, adoption, or operational execution in a SaaS or technology environment.
• Proven ability to translate business priorities into structured plans and measurable execution.
• Strong stakeholder management skills in a matrixed organization.
• Experience improving ways of working, operating models, processes, or execution rhythms.
• Strong communication, prioritization, and decision-making skills.
• Analytical mindset with the ability to use data, feedback, and operational signals to inform decisions.
• High emotional intelligence and ability to coach, motivate, and support team members through change.
• 8+ years of experience in customer success, readiness, enablement, operations, program management, consulting, or a related function.
• Experience managing, coaching, or developing individuals or teams.
• Strong understanding of customer success, field readiness, enablement, adoption, or operational execution in a SaaS or technology environment.
• Proven ability to translate business priorities into structured plans and measurable execution.
• Strong stakeholder management skills in a matrixed organization.
• Experience improving ways of working, operating models, processes, or execution rhythms.
• Strong communication, prioritization, and decision-making skills.
• Analytical mindset with the ability to use data, feedback, and operational signals to inform decisions.
• High emotional intelligence and ability to coach, motivate, and support team members through change.
• Experience leading readiness, enablement, customer success, operations, or program execution teams.
• Experience working with field teams, Customer Success, Business Excellence, GTME, or Operations.
• Experience supporting adoption, change management, process improvement, knowledge management, or content enablement initiatives.
• Familiarity with intake / prioritization models, pipeline visibility, adoption measurement, or feedback-loop mechanisms.
• Ability to balance people leadership with hands-on operational support when needed.
• Experience leading readiness, enablement, customer success, operations, or program execution teams.
• Experience working with field teams, Customer Success, Business Excellence, GTME, or Operations.
• Experience supporting adoption, change management, process improvement, knowledge management, or content enablement initiatives.
• Familiarity with intake / prioritization models, pipeline visibility, adoption measurement, or feedback-loop mechanisms.
• Ability to balance people leadership with hands-on operational support when needed.