Customer Growth, Director

USARemotePosted Today$150,000 – $170,000

Full TimeExecutiveRemoteUS

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Job Description

At Archive, we believe great products should live many lives. We build the technology that powers branded resale for some of the world’s most beloved companies, including Lululemon, The North Face, Ne

Key Highlights

Build and maintain relationships with senior brand stakeholders (Director through VP+), including QBRs, executive dinners, on-sites, and conference presence
Read political dynamics, anticipate org shifts, and position Archive strategically inside each brand
Identify and cultivate expansion champions across teams within the org
Navigate difficult conversations; missed targets, scope disputes, and escalations
Own renewal strategy, timing, and negotiation across your portfolio

Qualifications

Required Qualifications

6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles, ideally with $XM+ portfolios
Proven track record landing and expanding VP+ relationships at enterprise or mid-market brands
Experience owning commercial negotiations; renewals, expansions, contract motions
Strong commercial acumen: ability to build business cases, develop growth theses, and drive pricing conversations
Comfort making judgment calls and setting priorities without a playbook
Experience working cross-functionally to drive outcomes across product, ops, and go-to-market teams
Exceptional communicator, able to adapt the narrative for executive audiences.
6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles, ideally with $XM+ portfolios
Proven track record landing and expanding VP+ relationships at enterprise or mid-market brands
Experience owning commercial negotiations; renewals, expansions, contract motions
Strong commercial acumen: ability to build business cases, develop growth theses, and drive pricing conversations
Comfort making judgment calls and setting priorities without a playbook
Experience working cross-functionally to drive outcomes across product, ops, and go-to-market teams
Exceptional communicator, able to adapt the narrative for executive audiences.
Experience in e-commerce, retail, or the resale/recommerce industry
Background in a high-growth B2B SaaS or marketplace environment
Experience building team methodology; playbooks, escalation frameworks, or account planning processes
Experience in e-commerce, retail, or the resale/recommerce industry
Background in a high-growth B2B SaaS or marketplace environment
Experience building team methodology; playbooks, escalation frameworks, or account planning processes

Skills & Technologies

About the Company

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Job Details

Employment Type

Full Time

Experience Level

Executive

Salary Range

$150,000 – $170,000

Location

USA

Work Mode

Remote

Posted

Today

Country