Customer Success Manager, APAC

Preferred Qualifications

• Strong empathy and curiosity, with the ability to understand customer needs and communicate complex topics in an authentic, practical and relatable way.
• A strong sense of ownership and accountability, with the ability to identify what needs to happen, form a clear recommendation and drive actions through to an outcome.
• Commercial awareness and confidence discussing customer value, renewal risk and growth opportunities.
• Experience building trusted relationships across multiple stakeholder levels, including senior and executive stakeholders.
• Strong strategic thinking combined with the operational discipline required to manage a portfolio of customers effectively.
• Sound judgement and prioritisation skills, with the ability to focus effort where it will have the greatest customer and commercial impact.
• Clear and concise written and verbal English communication skills, with the ability to adapt your communication style to different audiences.
• Enthusiasm for education and technology, with demonstrated technical aptitude and an ability to learn new products and concepts quickly.
• Experience using CRM, Customer Success or project management tools to manage customer activity, workflows and portfolio visibility.
• A results-driven mindset and a willingness to learn, collaborate and operate effectively in a dynamic environment.
• Experience in education or Educational Technology would be highly regarded.
• At least 2-4 years of experience in Customer Success, Account Management or a related customer-facing SaaS role, ideally within Educational Technology.
• Strong empathy and curiosity, with the ability to understand customer needs and communicate complex topics in an authentic, practical and relatable way.
• A strong sense of ownership and accountability, with the ability to identify what needs to happen, form a clear recommendation and drive actions through to an outcome.
• Commercial awareness and confidence discussing customer value, renewal risk and growth opportunities.
• Experience building trusted relationships across multiple stakeholder levels, including senior and executive stakeholders.
• Strong strategic thinking combined with the operational discipline required to manage a portfolio of customers effectively.
• Sound judgement and prioritisation skills, with the ability to focus effort where it will have the greatest customer and commercial impact.
• Clear and concise written and verbal English communication skills, with the ability to adapt your communication style to different audiences.
• Enthusiasm for education and technology, with demonstrated technical aptitude and an ability to learn new products and concepts quickly.
• Experience using CRM, Customer Success or project management tools to manage customer activity, workflows and portfolio visibility.
• A results-driven mindset and a willingness to learn, collaborate and operate effectively in a dynamic environment.
• Experience in education or Educational Technology would be highly regarded.
• At least 2-4 years of experience in Customer Success, Account Management or a related customer-facing SaaS role, ideally within Educational Technology.