Branch
Strategic Customer Success Manager – MarTech / AdTech, US
USARemotePosted Today$143,500 – $190,000
Full TimeSeniorRemoteVisa SponsorshipUS
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Job Description
At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. Our unparalleled attribution, backed by AI-enhanced linking,
Key Highlights
- Own the full customer lifecycle for a focused portfolio of global, strategic accounts — running each as a tailored program with its own joint success plan, governance cadence, and value map.
- Embed as a trusted advisor across decentralized buying centers and multiple business units, building multi-threaded relationships up to the VP and C-level.
- Act as the “quarterback” for a global virtual account team — orchestrating Account Management, Solutions / Professional Services, Support, Product, and Engineering against a single account across all major regions.
- Design and scale AI-powered customer programs by identifying high-impact use cases, developing repeatable playbooks, and enabling customers to successfully adopt AI across their teams and business processes.
- Drive adoption and consumption growth by connecting Branch capabilities to each customer’s macro business strategy, and quantify impact across their business units and regions.
Qualifications
Required Qualifications
- 6+ years of experience in Customer Success or strategic Account Management, including a proven track record of retaining and growing global flagship accounts (e.g., $1M+ ARR).
- 2+ years of experience in the AdTech / MarTech space preferable working with large, global, or strategic-tier clients.
- Comfort engaging and influencing senior stakeholders, up to the VP and C-level, across multiple regions and business units.
- Demonstrated experience as an AI Champion, successfully introducing, advocating for, and scaling AI solutions that enhance operational efficiency and customer impact.
- Strong business acumen — the ability to connect product capabilities to customer business objectives, P&L impact, and value-based use-case adoption.
- A track record of orchestrating matrixed, cross-functional teams against complex accounts, and navigating decentralized buying centers and intricate org dynamics.
- Experience supporting customers on cloud-based SaaS platforms, with enough technical fluency to lead solution conversations and support issue resolution when needed.
- Excellent client management, written, and verbal communication skills, with a bias for action and a strong sense of ownership and accountability.
- Comfort pulling and interpreting aggregate-level data using tools like Looker, Tableau, or Google Analytics to build a compelling value narrative.
- A self-starter, entrepreneurial mindset and fluency with CRM and productivity tools (e.g., Salesforce, Asana, JIRA, Notion, Catalyst).
Skills & Technologies
Jira
About the Company
Branch
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$143,500 – $190,000
Location
USA
Work Mode
Remote
Posted
Today
Visa Sponsorship
Available
Country
US