Cresta
Conversational Designer
SpainRemotePosted 1 month ago$100,000 – $170,000
Full TimeSeniorRemoteES
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Job Description
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligen
Key Highlights
- Own end-to-end AI delivery projects across EMEA, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
- Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers
- Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations
- Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
- Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
Qualifications
Required Qualifications
- Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders
- Demonstrated project management experience, including managing multiple complex workstreams simultaneously
- Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment
- 2+ years of experience in conversational design, conversational AI, bot development, or related fields
- Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences
- Experience working directly with enterprise customers in implementation, consulting, or delivery roles
- Experience operating in global or international customer environments preferred
- Fluency in a second language strongly preferred
- Background in Linguistics preferred
- Experience with prompt engineering preferred
- Experience with Dialogflow CX preferred
- Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders
- Demonstrated project management experience, including managing multiple complex workstreams simultaneously
- Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment
- 2+ years of experience in conversational design, conversational AI, bot development, or related fields
- Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences
- Experience working directly with enterprise customers in implementation, consulting, or delivery roles
- Experience operating in global or international customer environments preferred
- Fluency in a second language strongly preferred
- Background in Linguistics preferred
- Experience with prompt engineering preferred
- Experience with Dialogflow CX preferred
Skills & Technologies
GoMachine Learning
About the Company
Cresta
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$100,000 – $170,000
Location
Spain
Work Mode
Remote
Posted
1 month ago
Country
ES