Netbox Labs
Senior Customer Support Engineer
AustraliaRemotePosted Today
Full TimeSeniorRemoteAU
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Job Description
About the Role As a Customer Support Engineer (CSE) at NetBox Labs, you are the technical partner your customers rely on. You immerse yourself in their world, learn how they run their networks, and he
Key Highlights
- Build deep familiarity with each customer’s environment, goals, and constraints
- Participate in architecture reviews, planning sessions, and Business Reviews alongside Customer Success Managers
- Help customers translate their network management goals into NetBox workflows and adoption paths
- Serve as the bridge between what customers need and what the product can do
- Diagnose, reproduce, and resolve issues across installation, configuration, integrations, plugins, and upgrades
Qualifications
Required Qualifications
- Build deep familiarity with each customer’s environment, goals, and constraints
- Participate in architecture reviews, planning sessions, and Business Reviews alongside Customer Success Managers
- Help customers translate their network management goals into NetBox workflows and adoption paths
- Serve as the bridge between what customers need and what the product can do
Skills & Technologies
DockerSQLPostgreSQLLinuxPythonDjangoKubernetesKafkaAWS
About the Company
Netbox Labs
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Australia
Work Mode
Remote
Posted
Today
Country
AU