Atlean World
Position for Dutch-Speaking Client Operations Specialist
GermanyRemotePosted 14 days ago
Full TimeRemoteDE
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Job Description
Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate’s recruitment journey smoother and
Key Highlights
- Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, and order reviews.
- Handle sensitive customer and client information in compliance with PCI and GDPR policies.
- Communicate with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal departments to ensure efficient issue resolution.
- Flawless communication skills, proficient (both written and oral) in English (B2);
- Ability to work in a sensitive and classified information environment is an advantage;
Qualifications
Required Qualifications
- Flawless communication skills, proficient (both written and oral) in English (B2);
- Ability to work in a sensitive and classified information environment is an advantage;
- Ability to work quickly and efficiently under deadline pressure.
- difference.
- Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
- Proven ability to work and make decisions with minimal supervision.
- Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
- Working in a back-office environment with customer satisfaction in mind
- Excellent written and verbal communication skills
- Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
- Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that.
- As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
- Extraordinary teammate, thriving in an environment where camaraderie matters.
- Flawless communication skills, proficient (both written and oral) in English (B2);
- Ability to work in a sensitive and classified information environment is an advantage;
- Ability to work quickly and efficiently under deadline pressure.
- difference.
- Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
- Proven ability to work and make decisions with minimal supervision.
- Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
- Working in a back-office environment with customer satisfaction in mind
- Excellent written and verbal communication skills
- Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
- Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that.
- As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
- Extraordinary teammate, thriving in an environment where camaraderie matters.
Skills & Technologies
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About the Company
Atlean World
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Job Details
Employment Type
Full Time
Location
Germany
Work Mode
Remote
Posted
14 days ago
Country
DE