Customer Success Manager – Enterprise (Maternity Cover)

Key Highlights

• Own retention across your customer portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and growth opportunities.
• Build trusted relationships with executive stakeholders, ensuring Brandwatch’s solutions are aligned with the customer’s business goals and long-term strategy.
• Drive customer adoption by overseeing the onboarding journey — delivered in partnership with a dedicated Onboarding Specialist — and leading training and best practice initiatives to maximise value and return on investment.
• Grow each account by increasing adoption across teams, departments, and use cases — expanding the value customers realise from the platform and embedding Brandwatch’s products ever more deeply into their workflows and business processes.
• Act as the customer’s voice by identifying and escalating product feedback and managing expectations around product enhancements and roadmap priorities.