Thinkific
Product Support Specialist
GBRemotePosted Today$55,000 – $65,000
Full TimeSeniorRemoteGB
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Job Description
Who we are Thinkific is an award-winning learning commerce platform built for scale. By bringing together community, courses, and content with commerce, we power transformative learning experiences an
Key Highlights
- Provide timely, empathetic, and technically accurate responses via live chat, email, and phone/screen-share.
- Own each customer issue from initial report through resolution, coordinating with Technical Support and Product teams as needed.
- Troubleshoot complex platform issues, including domain connections, payment errors, and integration timeouts.
- Investigate and resolve issues involving payment processors, SSO, and other authentication errors.
- Identify, reproduce, and document bugs, while ensuring clear hand-offs to downstream technical teams.
Qualifications
Required Qualifications
- Basic understanding of HTML/CSS, APIs, Webhooks, or SSO.
- Experience with domain hosting and custom domain setup.
- Familiarity with Stripe payment processing.
Skills & Technologies
GoHTMLCSS
About the Company
Thinkific
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$55,000 – $65,000
Location
GB
Work Mode
Remote
Posted
Today
Country
GB