Samsara
Bilingual Customer Support Specialist
USARemotePosted Today$43,435 – $58,400
Full TimeSeniorRemoteUS
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Job Description
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) d
Key Highlights
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
- Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
- Provide guidance and mentorship to CSS II team members to enhance team performance and efficiency.
Qualifications
Required Qualifications
- 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions.
- Full bilingual proficiency (English/Spanish) is a must.
- Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles.
- Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.
- Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams.
- Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects.
- Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service.
- Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced troubleshooting and documentation skills.
- Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies.
- Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business.
Preferred Qualifications
- Experience supporting telematics systems, ELDs, and hours of service compliance.
- Proven ability to mentor and coach peers to improve team performance and individual growth.
- Data-driven mindset with experience analyzing trends and metrics to inform strategic decisions.
- Considered a Plus: Multilingual skills in French or German
Skills & Technologies
CSS
About the Company
Samsara
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$43,435 – $58,400
Location
USA
Work Mode
Remote
Posted
Today
Country
US