Appspace
VP, Customer Support
Remote (Worldwide)RemotePosted 1 month ago
Full TimeExecutiveRemote
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Job Description
About Appspace:At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible
Key Highlights
- Own and elevate the end-to-end customer support experience, using data to inform continuous service improvements and strengthen customer loyalty.
- Champion a culture of proactive, empathetic, and relationship-focused support, ensuring all global interactions reflect Appspace's commitment to partnership.
- Act as a key stakeholder in the Customer Success organization, ensuring seamless handoffs and collaboration with Sales, Engineering, and Product teams.
- Drive the operationalization and maturity of our Intelligent Swarming model, ensuring fast, effective, and unified global problem resolution across multiple product lines (post-M&A integration).
- Leverage TSIA and other leading industry best practices to define, measure, and optimize support KPIs, including Time-to-Resolution, Deflection Rate, and Customer Effort Score (CES).
Skills & Technologies
JiraAWSAzure
About the Company
Appspace
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Job Details
Employment Type
Full Time
Experience Level
Executive
Location
Remote (Worldwide)
Work Mode
Remote
Posted
1 month ago