DAT
Enterprise Broker Customer Solutions Architect
USARemotePosted Today$75,000 – $113,000
Full TimeMidRemoteUS
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Job Description
About DATDAT Freight & Analytics is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly f
Key Highlights
- Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption.
- Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs.
- Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success.
- Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization.
- Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.
Qualifications
Required Qualifications
- 1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role.
- Strong interpersonal and communication skills with a customer-first mentality.
- Excellent problem-solving and multitasking abilities.
- Highly organized and able to manage several initiatives simultaneously.
- Bachelor’s degree preferred
Skills & Technologies
Machine Learning
About the Company
DAT
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
$75,000 – $113,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US