Permit Operations Lead (Fully Remote)

Required Qualifications

• Customer-Centric: You excel at building and maintaining strong customer relationships, understanding each customer’s unique needs, and identifying how PermitFlow can support their success and growth. You are comfortable and thrive at connecting with customers virtually – spearheading meetings and serving as the face of PermitFlow in all your interactions.
• Construction Permitting Expert: You have extensive hands-on experience in construction or construction permitting directly, with a thorough understanding of regulations, compliance, and the full permit lifecycle. You’re excited about this space and the construction industry at large.
• Team Player: You’re a key contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross-functional environment.
• Analytical Thinker: You’re data-driven in your decision-making. You know how to gather, interpret, and leverage data to enhance customer conversations and improve processes.
• Tech-Forward & Adaptable: You’re comfortable leveraging AI tools and emerging technologies to improve workflows and customer outcomes. You’re eager to learn and implement new software features, and you adapt quickly — ready and able to pivot to new processes at a moment’s notice.
• Customer-Centric: You excel at building and maintaining strong customer relationships, understanding each customer’s unique needs, and identifying how PermitFlow can support their success and growth. You are comfortable and thrive at connecting with customers virtually – spearheading meetings and serving as the face of PermitFlow in all your interactions.
• Construction Permitting Expert: You have extensive hands-on experience in construction or construction permitting directly, with a thorough understanding of regulations, compliance, and the full permit lifecycle. You’re excited about this space and the construction industry at large.
• Team Player: You’re a key contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross-functional environment.
• Analytical Thinker: You’re data-driven in your decision-making. You know how to gather, interpret, and leverage data to enhance customer conversations and improve processes.
• Tech-Forward & Adaptable: You’re comfortable leveraging AI tools and emerging technologies to improve workflows and customer outcomes. You’re eager to learn and implement new software features, and you adapt quickly — ready and able to pivot to new processes at a moment’s notice.
• 3-5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment.
• Comprehensive knowledge: Strong understanding of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences.
• Multi-state expertise: Experience managing permitting projects across multiple states or regions is highly preferred.
• Exceptional project management skills: Ability to balance multiple projects and deadlines without sacrificing attention to detail.
• Outstanding communication: Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs.
• Leadership experience: Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development.
• Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver high-quality service throughout the project lifecycle.
• Critical thinker and problem-solver: Able to stay calm under pressure, quickly assess challenges, and identify effective solutions.
• 3-5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment.
• Comprehensive knowledge: Strong understanding of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences.
• Multi-state expertise: Experience managing permitting projects across multiple states or regions is highly preferred.
• Exceptional project management skills: Ability to balance multiple projects and deadlines without sacrificing attention to detail.
• Outstanding communication: Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs.
• Leadership experience: Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development.
• Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver high-quality service throughout the project lifecycle.
• Critical thinker and problem-solver: Able to stay calm under pressure, quickly assess challenges, and identify effective solutions.