PointClickCare
(US) Customer Operations Launch Manager – 1 Year Contract
USARemotePosted Today$88,000 – $98,000
ContractSeniorRemoteUS
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Job Description
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower
Key Highlights
- Plan, organize, and execute on multiple solution or services introductions in partnership with the cross-functional team that maximizes the customer value and business outcomes.
- Work with a cross-functional team of professional services, customer operations, and customer support professionals to create and execute a set of launch goals.
- Create and manage a plan designed to achieve the launch goals and successfully execute a scalable launch strategy with the cross-functional team.
- Lead the customer operations team in identifying outcomes and operational performance metrics, defining operations launch goals, and monitoring and measuring launch results against goals.
- Ensure activities are planned, executed, and adjusted as needed based on launch results.
Qualifications
Required Qualifications
- Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company.
- Bachelor’s degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems.
- Experience working closely with Professional Services or Customer Support.
- Exceptional presentation, oral and written communication skills.
- Strong critical thinking, problem solving, organizational, and decision-making skills.
- Ability to manage conflict and drive decisions.
- Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines.
Preferred Qualifications
- Experience in healthcare systems (EHR, EMR, Pharmacy)
- Knowledge of product development processes / PDLC, customer journey and lead to cash processes.
- Project Management Professional (PMP) Certification is a plus.
- Robust business acumen and ability to partner with senior business leaders to drive initiatives.
- Experience with data driven process improvement.
About the Company
PointClickCare
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Job Details
Employment Type
Contract
Experience Level
Senior
Salary Range
$88,000 – $98,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US