Molina Healthcare
Director, Member Experience (Process Improvement)
USRemotePosted Today$110,000 – $190,000
Full TimeExecutiveRemoteUS
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Job Description
Job SummaryThe Director, Member Experience is responsible for developing, implementing, and monitoring a successful strategy to achieve Molina’s Medicaid membership retention goals & objectives across
Key Highlights
- Identify and drive process improvements to enhance the member and provider experience.
- Develop strategies to alleviate pain points in areas such as pharmacy, network and provider relations, pharmacy, and other critical areas the effect overall experience.
- Participates and contributes in Enterprise Health Plan meetings, regarding the overall strategic planning for the health plan.
- Identifies opportunities and helps develop / prioritize initiatives that help with member retention.
- Works closely with the leadership team to ensure that the results of member satisfaction/retention activities are consistent with the state’s direction and objectives, and develops & implements strategies to quickly course correct, when necessary.
Qualifications
Required Qualifications
- Minimum 7 years’ experience in Medicaid Managed Care, particularly in sales or outreach role.
- Minimum 3 years management/supervisory experience.
- Exceptional networking and negotiations skills, as well as strong public speaking/presentations skills.
- Ability to work in a fast-paced, team-oriented environment with little supervision.
- Process Improvement (Six Sigma) expertise.
- Proven ability to influence or persuade senior level leaders regarding matters of organizational significance.
- Proven ability to influence policy making.
- Knowledge of applicable State, Federal and third-party regulations.
- Thorough understanding of Medicaid product lines.
- Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers.
About the Company
Molina Healthcare
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Job Details
Employment Type
Full Time
Experience Level
Executive
Salary Range
$110,000 – $190,000
Location
US
Work Mode
Remote
Posted
Today
Country
US