Customer Service Senior Representative, Patient Scheduling – Accredo

Key Highlights

• Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
• Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy.
• Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service.
• Work with various staff, departments, and prescribers via fax, email, IM, and phone. Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask.
• Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion.