IQVIA
Tier 1 Helpdesk Support (English-Speaking) Remote (Fixed-Term, 6 Months)
GermanyRemotePosted 18 days ago
Full TimeMidRemoteDE
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Job Description
Join us on our exciting journey!We are building an amazing team of English-speaking Helpdesk professionals to join our Madrid Production Hub on a 6-month contract and provide Tier 1 support. Diversity
Key Highlights
- Identify requests being provided by end users.
- Categorize and record reported queries and provide solutions
- Support problem identification
- Process user account creation, modification, and deactivation.
- Perform identity verification and entitlement validation prior to executing requests.
Qualifications
Required Qualifications
- English Speaker
- Applicant should have at least with 3 years of call center experience. Preferably someone with account management experience. (example: Active Directory Access, Application Access, etc.
Preferred Qualifications
- Someone who understands technical troubleshooting
About the Company
IQVIA
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Job Details
Employment Type
Full Time
Experience Level
Mid
Location
Germany
Work Mode
Remote
Posted
18 days ago
Country
DE