Lingraphica
Customer Service Specialist (Temporary and Remote)
PTRemotePosted Today$50,000 – $55,000
Full TimeRemotePT
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Job Description
Company DescriptionLingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairm
Key Highlights
- Maintains awareness of relevant company updates, products, and processes needed to perform assigned responsibilities
- Comfortably interacts with prospects and existing customers by providing a superb experience to both create and maintain relationships/partnerships
- Proactively follows up with customers to ensure their concerns are resolved
- Communicates with potential and existing customers through multiple platforms including inbound calls, outbound calls, e-mail and online chat
- Recognizes opportunities to support customer progression by identifying potential engagement needs and ensuring timely handoff to the appropriate team.
Qualifications
Required Qualifications
- Bachelor’s Degree or equivalent combination of education and experience
- 2 years Customer Service experience
- Proficiency with Microsoft Office, VOIP, Zoom
- Curious thinker with a desire to improve existing processes
- Excellent communication skills (written, verbal and listening)
- Ability to assist individuals who have aphasia and other speech/language challenges with empathy and compassion
- Able and eager to deliver a positive customer experience
- Excellent time management and multi-tasking skills
- Ability to perform above expectations in a fast paced and dynamic environment
- Teamwork, especially as an expert at getting things done, all with a positive attitude
- Bachelor’s Degree or equivalent combination of education and experience
- 2 years Customer Service experience
- Proficiency with Microsoft Office, VOIP, Zoom
- Curious thinker with a desire to improve existing processes
- Excellent communication skills (written, verbal and listening)
- Ability to assist individuals who have aphasia and other speech/language challenges with empathy and compassion
- Able and eager to deliver a positive customer experience
- Excellent time management and multi-tasking skills
- Ability to perform above expectations in a fast paced and dynamic environment
- Teamwork, especially as an expert at getting things done, all with a positive attitude
- Experience offering Tier 1 customer support
- Experience with HubSpot or other CRM
- Fluent proficiency in Spanish
Skills & Technologies
CSS
About the Company
Lingraphica
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Job Details
Employment Type
Full Time
Salary Range
$50,000 – $55,000
Location
PT
Work Mode
Remote
Posted
Today
Country
PT