RevenueCat

RevenueCat

Head of Customer Success

USA, Canada, EMEA, LATAMRemotePosted 14 days ago
Full TimeExecutiveRemoteCA

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Job Description

RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newl

Key Highlights

  • Building the CSM operating system: Define how Customer Success works at RevenueCat as we scale: customer tiers, coverage models, account plans, health signals, review cadences, renewal / expansion touchpoints, escalation paths, and the difference between bespoke support and scalable programs.
  • Driving measurable customer and business outcomes: Define and improve the metrics that matter: product adoption, account health, customer outcomes, renewal / expansion influence, quality of account strategy, risk visibility, and the team’s ability to create leverage as the customer base grows.
  • 8-12+ years of experience in Customer Success, Account Management, Customer Growth, Strategic Consulting, Revenue, or a closely related customer-facing function
  • 4+ years managing and scaling customer-facing teams
  • Experience owning or strongly influencing renewal, expansion, account health, adoption, or customer-growth outcomes

Qualifications

Preferred Qualifications

  • Have worked with mobile apps, subscription businesses, marketplaces, gaming, consumer products, or other businesses where monetization and growth mechanics really matter
  • Have scaled a CS motion through a major company stage, for example from roughly $30M ARR to $100M+ ARR, or from a small strategic-account motion to a broader tiered model
  • Have led both high-touch strategic accounts and scaled / tech-touch customer programs
  • Have experience partnering with Technical Account Managers, Support, Sales, Product, Marketing, and specialist advisory teams
  • Have hired and developed CSMs who are more than relationship managers: people with real business judgment, product curiosity, and customer-growth instincts
  • Have used customer patterns to influence product roadmap, enablement, marketing, and sales strategy

Skills & Technologies

Go

About the Company

RevenueCat

RevenueCat

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Job Details

Employment Type

Full Time

Experience Level

Executive

Location

USA, Canada, EMEA, LATAM

Work Mode

Remote

Posted

14 days ago

Country

CA